Refund policy
RETURN & EXCHANGE POLICY
Return Window We accept returns within 30 days of purchase for a full refund or exchange.
Condition Requirements
- Items must be unopened and in original, sealed packaging
- Products must be unused and in resalable condition
- Original receipt or proof of purchase required
- Items must include all original packaging, accessories, and documentation
What Can Be Returned All products can be returned if they meet the condition requirements above. For health and safety reasons, we cannot accept returns of opened, used, or damaged intimate products.
Return Process
- Contact us within 30 days of purchase to initiate your return
- We'll provide you with return instructions and a return authorization number
- Package items securely in original packaging
- Ship items back using a trackable shipping method
Refunds & Exchanges
- Refunds: Processed within 5-7 business days after we receive your return
- Exchanges: Available for different sizes, colors, or products of equal value
- Original shipping costs are non-refundable
- Customer is responsible for return shipping costs unless item was defective
Contact Us For returns or questions, please contact us at Admin@BehindClosedDoors.vip