Terms of service

TERMS OF SERVICE
Variety Pleasure

Last updated: 29 September 2026

1. About Variety Pleasure

Welcome to Variety Pleasure, an online adult store based in Perth, Western Australia, offering sex toys, couples products, lubricants and intimate accessories.

This website, varietypleasure.com.au, is operated by James & Jackson, trading as Variety Pleasure, ABN 98642841073. In these Terms, “Variety Pleasure”, “we”, “us” and “our” refer to that operator.

These Terms explain the conditions for using our website and buying products from us. Please read them together with the product information, checkout details, Refund Policy and Privacy Policy provided before you order. Nothing in these documents removes rights that cannot legally be excluded.

2. Adults only and account information

Our store is intended for adults aged 18 and over. By placing an order, you confirm that you are at least 18, can enter into a binding agreement, and are authorised to use your chosen payment method.

Please provide accurate contact, billing and delivery details. If you create an account, keep your login details secure and contact us if you suspect unauthorised access.

3. Product information and use

We aim to describe our products accurately, including their materials, dimensions, features and care requirements. Screen settings can affect how colours appear, but this does not remove your right to receive products that match their description.

Read the product instructions and warnings before use. Use products only for their intended purpose and follow the manufacturer’s cleaning, charging and storage guidance. Stop using a product if it appears damaged or causes discomfort.

Our educational content provides general information and is not personalised medical advice. Product suitability and experiences vary. This does not limit any consumer guarantee or specific promise we make about a product.

4. Prices and payments

Prices are displayed in Australian dollars unless another currency is expressly selected or shown. Australian consumer prices include GST where applicable. Delivery charges and other charges collected by us are shown before you complete payment.

Price changes apply to future purchases and do not change the agreed price of an accepted order. If we identify a genuine pricing or listing error affecting your order, we will contact you to explain it and discuss the available options. We will not charge a higher price without your agreement.

Payments are processed using the payment methods available at checkout. Any separate fees charged by your bank or payment provider are governed by your agreement with that provider.

5. Orders and availability

Please check the products, quantities and delivery address before placing your order. An order acknowledgement confirms receipt of your request; acceptance occurs when we confirm that your order has been accepted or dispatch it, whichever happens first.

Before acceptance, we may decline an order if stock is unavailable, payment cannot be authorised, we reasonably suspect fraud, or we cannot lawfully fulfil it. We will notify you and promptly refund any payment collected for an order we decline.

If a problem arises after acceptance, we will contact you promptly and work with you on an appropriate solution, including a refund where required. We will not substitute a materially different product without your agreement.

6. Changes and cancellations

Contact support@varietypleasure.com.au as soon as possible if you need to change or cancel an order. We will try to help before dispatch, but a parcel already sent may need to be handled through our returns process.

Your rights to cancel or obtain a remedy under applicable consumer law remain unaffected.

7. Dispatch and delivery

Available destinations, shipping charges and delivery estimates are shown at checkout. Any advertised same-day dispatch offer is subject to the eligibility conditions and cutoff displayed when you order. Dispatch means handing the parcel to the carrier; it does not mean same-day delivery.

Delivery estimates can be affected by location, carrier services and other circumstances. If your parcel is delayed, lost, damaged or incorrect, contact us so we can investigate and provide an appropriate solution. Using a delivery carrier does not remove our obligations to you.

If an incorrect address supplied by you causes extra delivery costs, we will explain those costs and obtain your agreement before arranging paid redelivery.

For international orders, check destination import requirements before buying. Any additional import charges payable to authorities will be handled as disclosed at checkout and required by applicable law.

8. Discreet packaging and privacy

We dispatch orders in plain, unmarked outer packaging to protect your privacy. Shipping labels must still contain the details needed to deliver your parcel, and international shipments may require customs information.

Our Privacy Policy explains how we handle personal information.

Placing an order does not automatically give consent to unrelated promotional emails or SMS. You can unsubscribe from marketing using the instructions in those messages.

9. Change-of-mind returns

Our change-of-mind policy allows you to contact us within 30 days of purchase to request a refund or exchange for eligible products.

Products must be unused, unopened, in their original sealed packaging and in resalable condition, with the supplied accessories and proof of purchase. For hygiene reasons, opened or used intimate products are not eligible for change-of-mind returns.

Contact us before returning an item so we can provide return instructions. For change-of-mind returns, you pay the return postage and original delivery charges are not refunded.

These conditions apply only to change-of-mind returns. See our Refund Policy for the process.

10. Faulty products and consumer rights

You have rights under the Australian Consumer Law and any other mandatory consumer law that applies to your purchase. Our policies do not replace those rights.

If a product has a major failure, you can choose a refund or replacement, and compensation may also be available. For other failures, we will provide the remedy required by law within a reasonable time.

These rights also apply to sale items and can apply after packaging has been opened or a product has been used. They are not limited to our 30-day change-of-mind period or a manufacturer’s warranty.

Contact us with reasonable proof of purchase and details of the problem. Original packaging is not required for a faulty-product claim. We may reasonably assess the issue and will cover reasonable return costs where required. Refunds are made to the original payment method unless we agree otherwise with you.

11. Promotions and bundles

Discount codes, bundles, free gifts and other offers are subject to the conditions displayed before purchase, including any minimum spend, eligible products, expiry date or limits on combining offers.

The offer conditions applying when your order is accepted will be honoured. We will not retrospectively remove an agreed discount from an accepted order.

For a voluntary partial return of a bundle, any adjustment must follow the offer and return conditions disclosed before purchase. Promotional conditions do not limit remedies for faulty products.

12. Reviews and website content

Reviews should reflect your genuine experience and must not contain unlawful material, personal information about others, spam or abusive content. We may moderate content on those grounds; a review will not be removed simply because it is negative.

You retain ownership of a review you submit and allow us to display it alongside the relevant product or within our store’s review features. Separate permission will be requested before using customer photos or videos in advertising.

Our branding and website content belong to us or their respective owners. Please obtain permission before reproducing them commercially, except where the law allows otherwise.

13. Acceptable website use

Do not use our website for fraud, harassment, infringement of another person’s rights, unauthorised access or activity that deliberately disrupts its operation.

We may reasonably restrict access to prevent misuse or protect security. Restricting website access does not remove your rights concerning an existing order.

Third-party websites linked from our store have their own terms and privacy practices. Those links do not transfer our responsibilities for products you buy from Variety Pleasure.

14. Responsibility and disputes

We remain responsible for our obligations under your purchase agreement and applicable law. Nothing in these Terms excludes liability or remedies that cannot lawfully be excluded.

If something goes wrong, contact us with your order number and a description of the issue. We will work with you to resolve it. You remain free to contact a consumer protection agency or pursue other remedies available to you.

15. Updates and governing law

We may update these Terms for future website use and purchases. The updated date appears at the top of this page. Changes do not retrospectively alter accepted orders or remove accrued rights.

These Terms are governed by the laws of Western Australia and applicable Australian federal law, subject to mandatory consumer protections that apply elsewhere. The courts of Western Australia have non-exclusive jurisdiction; this does not prevent you from bringing a claim elsewhere where the law permits.

If a provision is invalid or unenforceable, the remaining provisions continue to apply to the extent they can lawfully operate.

16. Contact Variety Pleasure

Email: support@varietypleasure.com.au
Phone: +61 469 330 925
Business address: 6/9 Macadam Place, Balcatta WA 6021, Australia
Website: varietypleasure.com.au

Please contact us for return instructions before sending products to the business address.